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TecAlliance GmbH in
04.06.2020 Updated on: 06.06.2020
Stellenangebotsbeschreibung: Customer Support 2nd Level (m/f/d) Location: Ismaning, Köln, Maastricht, Monza, Homeoffice YOUR SCOPE OF DUTIES: In this position you edit and solve complex support cases and document solutions in our ticket system: Independent coordination and escalation at and with appropriate departments, if necessary, for transfer to the 3rd Level Supports Responsibility for adhering to established SLAs and ensuring timely communication with the customer Analysis of different message formats and messages with the mappings to be used for this purpose Correction of faulty messages directly on database level Error analysis including all existing tools and requirements, such as log files, system environments, etc. You train and instruct end-users in data formats and data proces...